Refund policy

Returns and Refunds

Saba Studio operates from Kenya. Due to the limited and often one-of-a-kind nature of our pieces, all purchases are final. We do not accept returns or exchanges for change of mind.

Please review all product photographs, descriptions and measurements carefully before placing your order.

Damaged, defective or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective or incorrect, contact us as soon as possible—ideally within 48 hours—at melia.saba.studio@gmail.com.

Please include:
• Your order number
• Clear photographs of the item
• Photographs of the external and internal packaging
• A brief description of the issue

Once the issue has been assessed, we will determine the appropriate resolution. This may include a repair, replacement where available, store credit or refund.

Return shipping and any associated customs duties, taxes or delivery charges are the customer’s responsibility and will not be covered by Saba Studio, except where required by applicable law.

Natural variations

Variations in colour, texture, grain and natural markings are part of the character of deadstock leather, hide and repurposed materials. These individual variations are not considered defects.

Governing law

This policy and purchases made from Saba Studio are governed by the laws of Kenya. Nothing in this policy excludes any rights that cannot legally be excluded under applicable consumer law.

Contact

For questions concerning an order, email melia.saba.studio@gmail.com.